A presentation that outlines important cultural shifts and goals that I set for my UX team to measure the value that we are adding for Product, Business, and our customers. By adjusting what we’re focusing on and effectively communicating the vision to the team, I was able to mature the UX organization and make large strides.
I created a proprietary UX Maturity model to help guide my team into the future and mature my UX organization. The model serves as our guideline for our progress as a team and sets the northstar of our UX deparment with goal setting and focus.
How do we measure a product’s effectiveness? How do we know how we’re doing? How does our design stack up against others? This presentation answer these questions for a high priority product at GM Financial. In addition, this presentation also informed Product of what to focus on next.
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